Support built for fast-moving automotive importers and dealers.
Need assistance setting up stations, importing stock, or configuring brokers? Reach out directly to our engineering and operations team at admin@pitdraftcrm.com.
Direct Admin Desk
For account provisioning, custom integrations, or critical operational issues.
admin@pitdraftcrm.com →Port & Yard Priority
Vessel arrival or customs clearing questions. Active customers receive prioritized SLA dispatch.
Urgent QueueData Security & Audits
Row-level tenant isolation, session security, and access permission verification.
Security DocsSend an urgent support ticket
All submissions dispatch directly to admin@pitdraftcrm.com with guaranteed review.
Frequently Answered
Common operational protocols across showrooms and holding yards.
How do I invite additional agents or set station permissions?
Workspace admins can navigate to Settings > Team to invite agents by email or phone. Each agent can be scoped to specific stations or granted multi-branch visibility.
What should I do if an auction bill of lading changes while at sea?
Open the vehicle record from Inventory > In Transit, click 'Edit Unit', and update the vessel identifier or arrival port. All margins and live quotas automatically update across your pipeline.
How does row-level chassis locking work during sales?
The instant a deposit receipt is generated, the vehicle's state transitions to 'Reserved' and is locked at the database row level, preventing double-selling even if another agent is viewing the car.
How do I configure custom exchange rates?
Under Organization Settings > Currencies, you can establish fixed operational rates or update peg values manually to match your bank or clearing agent rates.